FNB Eswatini has questionable customer service

My account was change with FNB Eswatini and I chose the bundled option. On the 26th of Feb I was told that they were having issues getting this selected on my account and I was paying per transaction. On the 20th of June I had a close look and saw really high fees and I notified them that I’m not supposed to be getting these fees because I chose the bundled option. To date, FNB Eswatini has said they are still in progress with returning my funds. Issues you guys have are not my problem and I should not have to pay for issues you are having. May I have this resolved and have the funds returned to me. 18 years banking with you guys with a business account as well and I truly believe it is time for me to leave. This is not okay and it is unacceptable.