FNB Estcourt out does itself as a pathethic wing of the first rand group

<p>My mother did an online loan application on the 4th. No feed back or follow ip has been done.</p> <p>She dicided to visit the FNB ESTCOURT branch. Where is was turned away. SINDI BHENGU clearly states that she should have never used the online patform as it takes ages for them to finalise anything.She went on to inform my mother that she has no access on this loan and therefore can not help her.she must just wait until online calls her</p> <p>.on her way out he informs her to gonuse the phone outside to call the call centre to check with them the progress.</p> <p>We never realised FNB had an online target and a branch target. The client is no longer a priority but r ther the different channels t rget are more important.....</p> <p> </p> <p>Why are encouraged to use your online platforms if there is no efficiency and we are further subjected to victamisation by own branches...how pathetic can this be....wh t happend to the customer comes first.</p>