FNB Estate bank account on hold for no valid reason.

FNB Estate account was opened on 27 July 2022. all seemed good, and all documents were scanned in as requested. Now suddenly there is a hold on the account, as the initial consultant did not submit the scanned documents...................................... So we return to FNB to enquire and submit all the documents again. This time the branch manager assists.....and claims that her staff member never submitted the documents for clarification to "head office", the hold on the account will be removed within 48 hours. we stay in contact with the branch manager and still the hold persists, there is nothing she can do. now 3 weeks later, the account is still on hold. calling FNB, and it is again stated, the hold will be removed in 48 hours.

How many times do we have to follow up on this matter? why can fnb not sort out this matter easily? Heidelberg branch cannot sort this out.

why should we use FNB when we get such bad service? Come now FNB, show us, please.