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PJ M

1 reviews | Active since May 2018

01 May 2018, 12:51

FNB Error code 217. Can't Transfer funds or pay Recipients.

I keep on getting error code: 217 every time I try to make a payment online or do a transfer from one account to another. This is a HUGE problem since there are certain things that I need to pay and I have debit orders going of on my one account and I need to transfer funds over.

I am unable to reach any form of telephonic support, all numbers on your website and on the internet simply ring or inform me that you are closed on public holidays. Unfortunately I expect you to be able to assist me any day of the year. I need help ASAP. I will not pay late fee's due to the fact that your facilities are not working and there is no help available when I need it.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2018, 11:54
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***