BA
Bruno A
1 reviews | Active since Mar 2024
27 Feb 2026, 20:12
FNB Error 99999 Account blocked, frozen
Gone to my profile, both on the app and on desktop and my account was frozen. Not able to do payments. Not allowed to play the Lotto, nothing. Error 99999 Transaction unsuccessful. Available Balance in the thousands, not able to pay R20 for the Lotto or making a payment for R 100. Pathetic bank. I am glad I am using other banks and in the process to close all still active accounts.
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Replies (5)BA
Bruno A's updateReviewer Update
27 Feb 2026, 20:39As usual, all they do is to send you a mail with a REF number. 5 Days to get an answer max.
I don't care; I need my account unfrozen now!
They say has to do with Tax information. They were submitted months ago when asked and same for the last 20 years.
Same SARS number for the last 40 years... pathetic.
I don't care; I need my account unfrozen now!
They say has to do with Tax information. They were submitted months ago when asked and same for the last 20 years.
Same SARS number for the last 40 years... pathetic.
BA
Bruno A's update27 Feb 2026, 20:39
Reviewer Update
As usual, all they do is to send you a mail with a REF number. 5 Days to get an answer max.
I don't care; I need my account unfrozen now!
They say has to do with Tax information. They were submitted months ago when asked and same for the last 20 years.
Same SARS number for the last 40 years... pathetic.
I don't care; I need my account unfrozen now!
They say has to do with Tax information. They were submitted months ago when asked and same for the last 20 years.
Same SARS number for the last 40 years... pathetic.
BA
Bruno A's updateReviewer Update
28 Feb 2026, 08:23Over 25 minutes on the phone and only music in my ear calling the supposed Tax desk as suggested by secure chat. No reply, only music, and my account is still frozen. Useless bunch of *******.
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Bruno A's update28 Feb 2026, 08:23
Reviewer Update
Over 25 minutes on the phone and only music in my ear calling the supposed Tax desk as suggested by secure chat. No reply, only music, and my account is still frozen. Useless bunch of *******.
BA
Bruno A's updateReviewer Update
28 Feb 2026, 08:55As usual your reply is a total nonsense and my issue persists. I lost R50 in phone calls as music is the only reply you have when I contact you. Pathetic.
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Bruno A's update28 Feb 2026, 08:55
Reviewer Update
As usual your reply is a total nonsense and my issue persists. I lost R50 in phone calls as music is the only reply you have when I contact you. Pathetic.
BA
Bruno A's updateReviewer Update
02 Mar 2026, 13:40Another day in Hell with FNB.
3 hours after sending them the Self Tax Certifications, with the same TAX info they had for the last 20 years, I am still waiting for my account to be unfrozen.
3 hours after sending them the Self Tax Certifications, with the same TAX info they had for the last 20 years, I am still waiting for my account to be unfrozen.
BA
Bruno A's update02 Mar 2026, 13:40
Reviewer Update
Another day in Hell with FNB.
3 hours after sending them the Self Tax Certifications, with the same TAX info they had for the last 20 years, I am still waiting for my account to be unfrozen.
3 hours after sending them the Self Tax Certifications, with the same TAX info they had for the last 20 years, I am still waiting for my account to be unfrozen.
BA
Bruno A's updateReviewer Update
04 Mar 2026, 08:50Reported to NFO National Financial Ombuds
Reference Id-O7NYWLXM
BA
Bruno A's update04 Mar 2026, 08:50
Reviewer Update
Reported to NFO National Financial Ombuds
Reference Id-O7NYWLXM