FNB erroneous charges
I have erroneously been charged R50 as a transaction fee twice already for internet transfer. There is no amount stipulated in the Terms and Conditions and I confirmed this with the agent when I opened the account.
The transfer was for under R300 and a R50 charge is insane!
I have tried getting assistance over the secure messaging service on the app and every time, I have to wait over half an hour for a response.
This is absolutely terrible service and as a premium client, I expect better. My "Team of bankers" are never available!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
09 May 2019, 10:04Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply09 May 2019, 10:04
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
***