FNB equals no accoutability

So my debit orders was reversed after i logged a complaint. A lovely lady by the name of Primrose from the complaints team called me and with regular follow up arranged that the debit orders get reversed. However, 3 are still outstanding which has not yet been reversed.

i calle dthe bank from my cellphone and the amount of time spent on the phone was about an hour all in all about.

i went to the branch to call from their phones, because the lines kept on cutting. In centurion branch a consultant with the nicest personality and attitude helped me and managed to get someone in the correct department to talk to, because at FNB no one accepts responsibility or accountability for wanting to assist.

i spoke to agents who had attitudes, one that i would like to report i don't know her name when i asked for her name she cold transferred me (sies man). Zoey Mangera is the one that transferred me to this "unknown" rude person that did not want to disclose her name. So FNB ask Zoey who she transferred me to and i want to report that lady.

i eventually came through to Dominic Radebe whose manager is Thevashini Nagoor who also just said that it will get escalated, but no one does anything.

Look at my call records using my id number and you will see how many times i have called with no avail and how many complaints i logged and only 2 people came back to me.

My outcome; compensate me for the inconvenience and distress that you have caused me without even be empathetic at all. and i want the 3 outstanding debit orders reveresed.