FNB Entertainer App Authentication

Item: FNB (First National Bank)
Rating: 1
Author: Keshlen R

Still waiting for the entertainer app code via email. Since 9th January. Tried the FNB app chat and told to call ebucks. Called ebucks they gave me the entertainer app number. Could not get hold of anyone there and was ordered by their recorder to leave a message. I'm still waiting for a call back.

FNB, I've been a client since 2003 from school days. I've never complained before except when another bank offered a better interest rate on my car finance and you lost me. But this? Pillar to post with no result.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

28 Jan 2019, 15:21

Good Day Keshlan,

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)

FNB (First National Bank)'s reply28 Jan 2019, 15:21

Official

Keshlen R's updateReviewer Update

09 Feb 2019, 09:34

Resolved after two weeks by FNB having to contact entertainer on my behalf.

Keshlen R's update09 Feb 2019, 09:34

Reviewer Update

Resolved after two weeks by FNB having to contact entertainer on my behalf.