FNB Enterprise is a failure

I have an FNB Business Enterprise profile. I broke my device and can now no longer access my profile. I contacted FNB Online Enterprise. On the 20th June 2024 where I was advised to complete an Administrator Amendment Form. Which I promptly did. I was promised a 4 hour turn around time. I heard nothing.

On the 24th June I called back and was then advised I was given the wrong form to complete. I needed to send a device delink form. Which I again did. I was again promised a 4 hour turn around time.

This morning on the 27th June 2024 I was informed they cannot process my request because they have no mandate for me on record. But no worries they will get my business manager (who has NEVER contacted me) to send it to me. It will take another 4 hours.

In the meantime I have to pay an overseas client, which I cant do. Despite explaining this to an unhelpful consultant I was given NO no option or offer to resolve my problem.

I cant with FNB anymore. Rather take your banking elsewhere if you value professional and quick service and your own professional reputation.