FNB Enterprise Department – Pay & Clear Transaction Failure

Review: FNB Enterprise Department – Pay & Clear Transaction Failure

I completed a Pay-and-Clear transaction on Saturday, 29 November at 07:25 AM, transferring funds to my own FNB personal account. It is now Sunday, 30 November at 11:00 AM, and the funds have still not cleared.

I have made over 16 phone calls to the FNB Enterprise Department, and all I have received is a different excuse each time. Every consultant promises that the matter will be “escalated”—first this way, then that way—yet nothing happens. This ongoing cycle of empty escalations, contradictory explanations, and complete lack of resolution has become extremely frustrating.

FNB has provided no support, no follow-up, and no accountability. No one calls back. All I receive are repeated apologies while the issue remains unresolved.

If you are in a situation where you urgently need funds transferred through FNB, be warned: The service is unreliable, the support is ineffective, and you may be left waiting indefinitely.

When customers make mistakes, FNB is quick to penalise, charge, or close accounts. But when FNB makes the mistake, they simply say “sorry” and expect you to wait—no urgency, no ownership, no efficiency.

Overall, this has been one of the worst banking service experiences I have encountered, and I strongly caution others who rely on time-sensitive transactions.