AM
Alex M
1 reviews | Active since Oct 2010
10 Apr 2019, 10:32
FNB ENABLES ********** AND REWARDS THEM OUR HARD EARNED CASH
So we not safe with FNB!!! My card was cloned and worse the ********** used my details on a MasterCard and FNB issued me with a Visa card. They couldn't see that as they didn't bother doing any investigation(The call centre staff isn't even qualified to this job, they are clueless its horrific, especially after being on hold for over 20min then to speak with someone who doesn't know how to help). I had to call the restaurant where my info was used to make the ********** payment. FNB didn't even bother calling me back since the incident was logged 28Mar2019 with ref 2 ********** 84... APPAULING! I WANT MY MONEY BACK
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FNB (First National Bank)'s replyOfficial
10 Apr 2019, 11:38Good day Alex,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply10 Apr 2019, 11:38
Official
Good day Alex,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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