1 reviews | Active since Apr 2015
FNB EMPTY PROMISES - still waiting 3 Months later
On 10 March 2015 an fnb consultant had contacted me promoting an fnb starter pack of which I would receive R50 free airtime in the 1st month & R10 a month there after. I was told I'd receive the sim within 7 working days,fair enough I agreed,but only received it 1 month later(April). A few days later I activated the sim & contacted a consultant regarding claming the airtime as s instructed to do by the 1st consultant that had initially called me. When I called them about the airtime I was told that FNB wants to give everybody their airtime on the same day and would be on 21 May. Come 21 May I contacted FNB AGAIN only to be told I need to wait another month,I was abit annoyed by now as I kept getting different stories so I then resorted to hellopeter & received a call soon after from them to be told that they apologize and would get back to me with regards to claiming the airtime, there after I had been contacting the call centre every single day to be told the same story all the time \SOMEBODY WILL GET BACK TO YOU SHORTLY MAM"which NEVER happened. I eventually lost my reference number & we are in July & guess what? Still no feedback "
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 720251.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 720251.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
