FNB employees want to ***** my money

Veliswa requested for proof of registration by sending verifications for trading. I sent to her and even called her that she doesn't know toask she if she received my documents. She acknowledged receiving them and promised to me within an hour. Up to today she is not responding to my emails and not answering my calls. I don't know what she benefit from holding my account. I told her to contact the person who paid me she said am the one who have relationship with the person who paid me. I want my money from my account. They can't specify their problem by writing a formal letter to me. I always call FNB then they treat like a fool.