1 reviews | Active since Oct 2016

10 Oct 2016, 17:15

Fnb employees need training

<p>On the 10 of September I went into the Chatsworth branch in order to apply for a home loan and to switch open a new account, I needed my debit orders switched from another bank but one month later nothing has been done. I had to submit all the application forms for the home loan application myself to house finance and still have to keep my other bank account open. The consultant is areshmi, she was talking to the teller next to her while dealing with us so maybe that's why nothing has been done. Also the client before us was very upset with her service and threw all his cards on her. I have tried contacting the branch telephonically with no joy and had to go into the branch this weekend. When will this be sorted out?</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Oct 2016, 12:19
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)