FNB Employees clueless on product knowledge

It is really amazing the lack of knowledge at FNB, or the false advertising, Its like the one department doesnt know the rules of another department yet they are linked such as E-Bucks and FNB Travel, How difficult can it really be to answer some simple questions, we have been going back and forth for several days now and still no one seems to be able to give us a proper response, the query is simple, your website says as an FNB client with E-bucks and a FNB credit credit if we book flights through FNB we will unlock the slow lounge for both international and domestic, however we are now trying to book our flights and we are being given the run around, that the slow lounge is only for domestic flights, sorry but you website clearly says international flights, then we are given some silly story about connecting flights, but your website doesnt say only if there is a connecting flight, then your website clearly also says about unlocking slow lounge for kids who has a linked account and your spouse if they have an account and have ebucks, now we are trying to do exactly that as my wife is the one doing the booking, she has an FNB fusion aspire account, i have a aspire debit account, we are both with fnb we both have ebucks, but now its a mission and they saying we must make seperate bookings, but then how do we gaurentee getting seats next to each other, the reality is booking with flysafair directly actually works out cheaper then booking with fnb, so i guess i will just end up booking directly with flysafair and give up on the slow lounge, but i am seriously dissappointed with FNB,