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Corna B

1 reviews | Active since Jun 2013

19 Jul 2023, 13:18

*********** FNB EMPLOYEES

During June 2023 I paid $49.95 50 LiveGood in the USA. Early July LiveGood requested payment of $9.95, my monthly affiliate subcription fee, but the payment was rejected. I tried since 11 July 2023 to get feedback but to no avail. I was sent from pillar to post eg Enquiries, Forex, Paypal, *****, General Enquiries with no luck! Is it so difficult to tell me why the payment was rejected? I csn't believe FNB employees are so *********** and pathetic. I need answers today, failing I will report this to the Ombudsman. This is surely not the way to treat a client of more than 20 years who made a simple request for assistance. There is also a problem relating to the cellphone number used to send OTP messages, despite my attendance at Gezine brand to fix this!

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CB
Corna B's update21 Jul 2023, 10:45
Reviewer Update
It is almost 48hours since I post a complaint and I am still waiting from a telephone call from FNB as per their response to my complaint. Here is an extract from the email received from LiveGood: "Upon billing your bank card for your monthly membership payment of $9.95, the charge was declined by your bank or credit card company." Is it so difficult to answer my question? If I don't receive feedback today, I will proceed to close my account with FNB.