FNB EMPLOYEE GROSS MISCONDUCT!!!!

Good morning,

I am very, VERY unhappy with FNB at the moment and would like this matter escalated to senior management or someone in charge or at least someone who knows that they are doing.

On Wednesday, 12 February 2020, one of your FNB employees (Xolisi from the fusion sales division) made changes on my account without speaking to me or verifying me, I never even spoke to him.

He increased MY overdraft from R1500 to R18 000 and ordered a fusion account on my profile.

This is of course GROSS MISCONDUCT and COMPLETELY UNACCEPTABLE. So when I discovered this on Wednesday afternoon, I immediately transferred the money into my credit card (so that no one could access it from my cheque account) and called ***** to cancel all my accounts and cards etc. ***** advised me to immediately destroy all my cards which I did.

Then I had to spent all my airtime, take time off work to go to the bank, spend my petrol getting to the bank numerous times to sort the problem out. I spoke to Xolisi and his team leader, Troy, who both promised me I would hear from them and they were sorting the problem out. I have not since heard from EITHER ONE OF THEM.

Also I had to order THREE replacement cards (one temporary and 2 regular – credit card and cheque card) the fees of this were promised (by xolisi and troy) to be waived but this morning I see a fee for the replacement card on my account?

But the WORST par of this weekend was that because of this GROSS NEGLIGENCE by your FNB employee, my cheque account was overdrawn so I could not access it and my CC (with the money in) was not active so I could not transfer the money out of it and back into my cheque account, so I went through this whole weekend with NO MONEY, NO PETROL, NO AIRTIME, NO FOOD FOR ME OR MY ANIMALS. Can you imagine having to do that because of careless staff that make mistakes and then DO NOTHING TO FIX THEIR OWN MISTAKES, at the expense of the customer.

This is obviously COMPLETELY UNACCEPTABLE and I would like urgent feedback ASAP please.

I am a very angry customer of FNB at this stage and am very very tempted to go to the press with this catastrophic stuff up.

Regards, Alethea Robyn Hazle ***