FNB employee committed ***** on my banking app

And FNB employee went into my banking app after going to the Promenade branch to get assistance with setting up my banking app, and he went and consolidated all my financial obligations without my permission or explanation after I told him I was not comfortable with this as I am retired and managing my financial obligations very well. He still went ahead and did all this using my phone/banking. He took advantage of my age as I am 61, his name is Jodie at Promenade Mall FNB. Is Jodie even FSCA authorised, what advise did he give me before proceeding and taking out a consolidation loan without my permission. He also memorised my password for my banking app, I had to get home and asl my daughter to help me change it immediately.

I went back the next day once I understood what had been done and got no assistance, they just told me I now owe FNB a huge sum of money and that they will try and discipline Jodie but now I must pay FNB back their money. Is this how you guys prey on vulnerable customers for targets and commission. There was no consent or any kind of disclosure on anything to do with this 'consolidation loan' to a point where he did not even use the term 'loan' he just said, 'all my loans and debits will be in one place' which sounded to good to be true hence I said I would need to consult with my financial advisor first which he did not listen to and still did it anyway. I have been treated very unfairly by FNB Promenade and Jodie. Very imoral. The entire branch might need to be investigated now, maybe this is an order from the big office to prey on unsuspecting pensioners. Wow FNB.