FNB EMOTIONALLY ABUSING ME AS A CLIENT DURING THIS COVID-19 PANDEMIC

FNB is emotionally abusing, after telling them i will not be able to afford A LOAN THEY OFFERING ME AS CASH FLOW RELIEF their response to this *** is below. To me that is no response as Innocentia is telling me what I had advised I will not be able to take the loan.

Good day Mrs Baloyi,

We have received feedback regarding your request for payment holiday.

Kindly be advised that Housing Finance does not have facility to for payment holidays where payments for the homeloan account are stopped for a certain period. Loan term extension facility is also not available. Your homeloan account does not have funds paid in advance where we can debit installments from while debit order is stopped. The only option available to you is to apply for the COVID19 cash flow relief facility.You can apply for it using your FNB App.

It must be noted that the application for the payment relief is subject to a credit assessment and approval is not guaranteed. It is also important to emphasise that during this period, you will still be required to maintain the full monthly contractual instalments whilst your application is being considered.

? The customers need to access the App and select the new ?COVID-19? icon. ? From there they need to follow the prompts. ? First screen asks: ?For Me?, ?For my Business? and the ?Media Release? ? After the customer selects ?For Me? or ?For my Business?, there are comms regarding the relief and COVID-19. ? The customer must select: ?#RealHelp for me? ? A confirmation of personal details come up for the customer to complete. ? They need to complete and submit. ? Please note that there is a declaration that needs to be completed as well on the same page.

Regards Innocentia Ndlovu