1 reviews | Active since Oct 2018
FNB Electricity top-up ****
Absolutely disgusted with FNB electricity top up on the App - I topped up with R350 and was charged R195.12 to top up - MORE THAN THE ELECTRICITY I RECEIVED!
This is disgraceful behavior and completely *********, as the fee is completely disproportionate to the transaction facilitated and there was no indication of the fee structure before I was billed for it.
Good Day Jon
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Jon
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***