FNB Electricity Token not working

I am so frustrated with FNB this morning. I bought electricity this morning bought R150 token and the token has been rejected and does not work. This might not sound like a lot of money to you FNB but some of have had a loss of income during the COVID-19 outbreak and cannot afford even this loss of R150. I have then bought R55 airtime to call you and was on hold for over 18 minutes to be told by one of your consultants there is nothing that they can do and I must call the municipality who then told me they cannot do anything and I must contact FNB which has left me absolutely speechless. I would like to be refunded or at least given a token that works. Please assist FNB with a response as I am highly frustrated.