HS
Heinrich S
1 reviews | Active since Feb 2013
10 Oct 2019, 16:41
FNB electricity 'SERVICE CHARGE' ridiculous.
My receptionist recently purchased electricity via the FNB app as I couldn't do it for some reason. R1000 was purchased, R300.01 SERVICE FEE was charged, and the remaining R700 was for electricity and VAT. Units: 267 kWh. Why is the service charge so high??
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
11 Oct 2019, 08:27Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply11 Oct 2019, 08:27
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
HS
Heinrich S's updateReviewer Update
11 Oct 2019, 15:26FNB made contact with me and could only provide limited answers. Best would be to contact the municipality direct to obtain an explanation regarding the service fee.
HS
Heinrich S's update11 Oct 2019, 15:26
Reviewer Update
FNB made contact with me and could only provide limited answers. Best would be to contact the municipality direct to obtain an explanation regarding the service fee.