FNB ELDORAIGNE CLIENT SERVICE A DISGRACE

<p>On Wednesday my wife went to the FNB ATM at Eldoraigne (Saxby Avenue) to withdraw money.</p> <p>She withdrew R2500.00 at the ATM in the corner. As she awaited the ATM to spit out the money it instead threw out pur bank card and an OUT OF SERVICE sign appeared on the screen.</p> <p> </p> <p>She went inside and was assisted by a gentleman even though the account belongs to myself.</p> <p>They informed her that it was infact an FNB problem and that technicians were working on the problem.</p> <p>She insisted on FNB Eldoraigne giving her the money as one withdraws money when needed and not just for the fun of it.</p> <p>They indicated that it was not possible and that the system would automatically reverse it and if this is not done we could call on Friday morning at 8am and the manager Tessa (I think) will assist us.</p> <p> </p> <p>My wife was very emotional as she has been going thru a rough patch and she did scream and shout and use foul language would I apologise for but you have to understand the frustartion of then not having any money available.</p> <p> </p> <p>I have tried about 8 times this morning to get thru to FNB Eldoraigne and am unsuccessful. Instead of having an operator stand by assisting the clients I get to chose an option and not one option gives me the Manager.</p> <p> </p> <p>I expect the money to be back in my account by COB today as my account is in arrears now and I will NOT be penalised for this as it is the fault of FNB!!!!!!</p> <p> </p> <p>Utterly disgusted with the service and competence of this branch.</p>