SH
Sivuyile H

1 reviews | Active since Dec 2016

29 Dec 2016, 07:02

FNB EFT service is disgusting

<p>I Sivuyile Hamana transferred an amount of R121000 via eft on the 23rd of December 2016 at 10:52am from my FNB Gold Cheque Account in Montague Gargens branch, to Wanda Mandla's standard bank account for a property. I have been in and out of the bank since the 24th and yesterday they keep on telling me he will receive it anytime from now. Now I'm at risk of loosing the property I was depositing as a result of this FNB poor EFT service, fnb sucks I'm even thinking of changing the bank to a professional one. I really don't deserve this kind of service, I'm so disappointed because they keep on lying tomorrow tomorrow as if I'm doing a loan but its just EFT.Can somebody take me out of this misery please. I'm loosing out and it's my money release it.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Dec 2016, 08:49
Official

Good day Mr. Svij

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***