FNB : Eels or just stupid?

Well, here we stand again : The Case of the Missing Card Part 2. Even though a promise was made that the card will be delivered within 7 business days (not even bringing into account the previous complaint on incompetence); 14 days later and I still have no answer. All I received were numerous calls rehashing the same apology and escalation promises over and over. Against my better judgement, I phoned the FNB Call Centre to enquire about my card and apparently it was sent to the courier company. I was surprised to see any work done by FNB and hopes were looking up. Consultant put me through to the courier company to see where and why it's taking so long. Hopes, and subsequently all faith in a bank I've used for more than 15 years, were crushed when the courier company told me, nonchalantly, that they have not received any cards for me from FNB. Please, for the love of service delivery and general hope that someone at FNB has a shred of decency, tell me where the **** my card is? I will no longer waste my own time and money trying to follow this up. I expect you to phone me with a definitive answer, not an apology, not an escalation, not a "we'll look into it", not some smooth voice offering insight into what is clearly disorganization, not a vague declaration of when it should arrive. I want a phone call when a delivery person has been sitting on my doorstep for 2 hours, credit card in hand. Then, and only then, will I consider any correspondence with "my bank" to have been successful, even though I doubt they have the mental capacity to tell the simple truth : FNB is a failure. Reference number for first complaint : ********** NF