FNB *****ED MY ACCOUNT

pathetic services I am receiving

firstly FNB ***** claims that they refunded me R421 but they never did REF- Ref *** (that is *****)

now, the card dispute has been ignoring my dispute for days with no feedback this is pathetic ordered something, and did not get delivered REF *** this is just pathetic now that fnb is ignoring customers, can this be sorted today it is way too long