FNB ****ed customer

This bank has poor services especially when disputing about card transaction. I have been trying to get my online card dispute from Airbnb since 16July 2019 amount R427.91 but my money was not reversed. Again this year there was 3transection amount of R176 from the same store. The deducted the money but now I have to fill in forms to get my money back and they are very quick in deducting money to replace the card but can't assist you to get your money back.

I will be changing banks soon.