AB
Andre B
1 reviews | Active since Mar 2009
05 Aug 2022, 09:38
FNB - eBucks. Total incompetence.
So after contacting FNB/eBucks more than a week ago I still have not received any feedback. Utter incompetence! Issues- Get downgraded on reward levels. Earning eBucks according to requirements does not get recognised! Wake up FNB, if you introduce a reward system, be fair to your customers about it! Your customers are not just cash ***s, maybe some of us do want to build a relationship with a bank.
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Replies (2)AB
Andre B's updateReviewer Update
11 Aug 2022, 09:20And still no response from FNB!
AB
Andre B's update11 Aug 2022, 09:20
Reviewer Update
And still no response from FNB!
AB
Andre B's updateReviewer Update
11 Aug 2022, 09:28Is this how you resolve customer complaints FNB? 6 Days and not one form of communication, besides if I want this resolved I must run after you.
I don't think it work that way, I have logged my complaint. Contact me!
I don't think it work that way, I have logged my complaint. Contact me!
AB
Andre B's update11 Aug 2022, 09:28
Reviewer Update
Is this how you resolve customer complaints FNB? 6 Days and not one form of communication, besides if I want this resolved I must run after you.
I don't think it work that way, I have logged my complaint. Contact me!
I don't think it work that way, I have logged my complaint. Contact me!