FNB Ebucks team is the worst!

Ebucks team is the worst and most frustrating to deal with. I have spent the past month querying one thing and they have never been helpful. I am often left shocked by the responses. At times it seems like they don't understand their own rules.

I have had 2 problems with them. 1 relating to points allocated for policies, which eventually got resolved after a while. The 2nd one relates to points allocated for fussion account. The rules stated on fnb state that one must have both active credit card and fusion card to get 2000 points. They state that active card = active virtual card/ active physical card. They have been allocating me half points because I only have a an active virtual fusion card and not a physical one. But their rules doesn't state that you have both. When I query this, the team insist that I need to have both physical and virtual cards. Which contradicts the rules sent to customers. When you call, all they do is log queries that sometimes don't get resolved.The online chat team is the pits!