FNB - EBUCKS store the worst online store in SA.

First time buying from the Ebucks store and it was and still is the worst i have had to endure with an online store. Firstly we bought a water filter from Ebucks store, 2 weeks goes by with no delivery, we start phoning and no one know what is going on. I then get a message from Dawn wing saying the parcel has been delivered, but we didnt receive anything. We then had to phone ebucks but no one knew what was going on, we then phoned dawn wing who atleast could give us information as to what happend with the delivery (they delivered to the wrong address because the supplier wrote the waybill wrong). Another week goes by. We phone the ebucks call centre and get told that we cannot speak to any supervisors that she can only escalate the matter... Nothing happens and another few days goes by. We then get a call from Ebucks saying that they will deliver the parcel. We receive the parcel unpack the water filter and all the packaging is wet as well as the inside of the filter, as if we received a used water filter!? We then set up the water filter and its leaking from the bottom. I log a return/replacement unit on the website and it said that someone will be in contact with us, 2 days has past and no one has phoned us. Literally the worst online store with no customer service whatsoever. Will never buy from them ever again. it has now been more than a month of struggling with them.