FNB eBucks Store - Poor delivery and customer service

I want to express my disappointment with FNB eBucks Shop and relate the terrible experience I had with them.

I placed an order with FNB eBucks Shop for a Samsonite luggage case in November 2019, with an expected delivery date well in advance of my upcoming holiday trip. After the expected delivery date had passed and my order had still not been delivered, I contacted the eBucks store and was told that the order is ready at their warehouse and waiting to be collected by the courier. Another 5 working days passed without delivery of my item, and after contacting them each of these days, I was finally told at the 10th working day mark that they are now waiting for new stock of the item. I'm really not sure how they went from the order is ready for courier collection, to 'sorry, there's currently no stock'.

To cut a long story short, they finally delivered the item on 23/12/2019 - 17 working days since I placed the order. During that time, I had to purchase a second item elsewhere for my trip. So the savings I thought I would get using my eBucks eventually costed me more, since I had to pay full price for the second item as it was past the Black Friday sales period and I needed the item as a matter of urgency after FNB eBucks failed to deliver on their promise.

The eBucks shop has caused me inconvenience and I would be reluctant to ever purchase from their store again and would like to advise others about my experience. They have delayed delivery times, high delivery fees, poor customer service and false assurances from their customer service agents.