FNB Ebucks Store

<p>I am experiencing the most terrible after sale service ever. I bought a product from the Ebucks Store which torn loose on the armstrap and just above the screen. This was approx 8 months.</p> <p> </p> <p>I contacted the ebucks store via email with no joy. On a second email (21/10/2016) I received a response and a call that the product will be collected for assessment. After two follow ups from my side, one month later (17/11/2016) I received an email stating that the product has been refunded and will be replaced. </p> <p> </p> <p>After a further three follow ups and a call getting very frustrated we are on 22/12/2016. Two months after the first query and a month after the refund has been granted. No progress. This service is totally unacceptable and strongly discourages me to ever use the ebucks store again. I will definitely do everything in my power to discourage my friends to make use of the ebucks store and program. </p> <p> </p> <p>Any business is rated not only on the price, offer and variety but mainly on the after sale service which in this experience was absolutely pathetic to say the least. </p> <p>Query ***</p>