1 reviews | Active since Jan 2017
FNB eBucks short delivery on vouchers - ReferenceRv***
<p>Ordered vouchers off the FNB eBucks website in December for R2600. Only received R2500. Reported the problem on the 14th of December. No response to date. Called today, spoke to a consultant to check, and was thereafter put on hold for over 30minutes?!? Ended the call as the consultant hadn't got back on the line. Really very disappointed. And furthmore, it isn't really about the amount, it's the principle. FNB used to have top notch service. Not anymore, sadly.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)