FE
Farhad E
1 reviews | Active since Nov 2014
13 Dec 2018, 09:45
FNB Ebucks shop service
On the 23rd of November I bought a Russell Hobbs slow cooker on the ebucks shop. It's now the 13th of December (3 weeks) and I still have not received the item. I received an email on the 28th November saying the item was delivered but it certainly was not delivered to my address as I have not received it. I know my address is not the issue as I have received items purchased from ebucks before without any issue.
I have called ebucks everyday since last week Wednesday, one lady even told me she would call me back last week Thursday at 3pm, its been a week but I have still not received any feedback.
I find this to be shocking service and would just like my item to be delivered to me now.
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Replies (2)
FNB (First National Bank)'s replyOfficial
13 Dec 2018, 11:53Good day Farhad,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply13 Dec 2018, 11:53
Official
Good day Farhad,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards
Hello Peter Complaints Team
*** (option one)
FE
Farhad E's updateReviewer Update
24 Dec 2018, 10:09Hi, just providing an update here. I would like to thank FNB for the speedy response and for delivering my item to me.
FE
Farhad E's update24 Dec 2018, 10:09
Reviewer Update
Hi, just providing an update here. I would like to thank FNB for the speedy response and for delivering my item to me.