Fnb Ebucks shop is a ****

On Black Friday my hubby decided to purchase a few items from the Ebucks shop. In total we purchased 6 items. 1 of the items was a defy sandwich press and another was a vortex airfryer. This was purchased on the 26th of November. On the 2nd of December we got the delivery. Instead of 1 of each item they gave me 2 defy sandwich presses and no airfryer. Mind you the air fryer was an expensive item at around R1200. I called immediately and they promised to rectify the problem. It was a back and forth of mostly us contacting them. Finally on the 9th of December someone contacted me and said that they will be sending someone to fetch the extra item while they arrange the airfryer for me. The next day a delivery company shows up with a waybill that we needed to fill with the address of where the item needed to go to. We had no communication of any such address or what to do. I was just told they would be fetching. The driver was getting irritated at the delay while I tried to explain to a very useless agent what the problem was. Eventually with no help from the agent the driver was actually the one to get the details with the help of his supervisor. Now from the time they have fetched they extra item I have received not a single call or email about when I will receive my airfryer. I am very disappointed with the level of service and I think people should be wary of purchasing expensive items from them.