FNB Ebucks shop DISSAPOINTING

I bought a powerbank on the ebucks shop on Monday. After the purchase, I read very bad reviews of the product and immediately tried to cancel my order. I emailed FNB (***) and then after no response phoned in just to have the operators (one after the other) tell me that there is nothing they can do (product wasn’t even dispatched yet) and that I should wait until I receive the product and then do a return on the website. So I waited and after the product arrived, I tried to return but no return option- not on the app or on my ebucks profile from a website. I then phoned again to have the operator tell me again that they are going to log it and someone will come back to me again (after nobody has). After I explained that I’ve been through the process and understand I just want to return this product asap. I have still not been followed- up by either one of the operators that I spoke to nor have anyone from the ebucks shop department contacted me. And I still have not been able to return the product that I don’t want. So note- don’t buy on FNB ebucks shop- service is pathetic.