FNB Ebucks shocker when taking new products -

After banking with FNB for almost 40 years, I decided to open a dollar account with them so as to move my Salary easier from Nigeria. Well let me tell you I have been so impressed with the speed and efficiency of the transfer and the support from forex team, it is a pity I need to close the account. . As usual when dealing with banks there is a sting in the tale and in this case its FNB EBUCKS .... I log on to internet banking yesterday to discover that I no longer qualify for ebucks . All this because because I chose to use another one of FNB's facilities. Nicely done FNB many accolades. As I do not work in the country I needed an easier way of getting my salary back to SA and manage the exchange rates.

So the fact that I transfer as much as I normally do to FNB monthly because I now transfer to a dollar account and send to current account, it is seen as a transfer and not a deposit and hence you no longer qualify.... Looks like even on my Credit card ebucks also stopped. Really strange logic.

So I no longer qualify for ebucks. On calling the Private Banking division to get advice on how to work around it, a take it or leave it attitude is given.... ....... My south African telephone number is not reachable......

So FNB, what you are saying is that to earn the ebucks I need to close my dollar account with FNB and re-open my Standard Bank UK dollar account. This was closed in favour of FNB.

To the public out there , I have always been a big supporter of FNB but this sort of behaviour is unbelievable.... We will close the Dollar account to get around this, but will be very sure that opening other products with the bank will not happen. This is the second new product that I am cancelling based on same issue.