FNB EBUCKS REWARDS - 20TH BIRTHDAY CELEBRATION

Hi guys.

So I've been struggling with the FNB ebucks rewards desk for 2 days now. On the 8th of December 2020 I saw a message on my app which I needed to query to redeem something which was not working on my end.

I contacted my bankers on my FNB app through secure chat and was told that they couldn't assist, I needed to send an email to *** and attach all screenshots to my email outlining my query as my rewards are only valid for a limited time and will expire (no time frame mentioned anywhere on the message I received nor by the person I chatted with - Mannyana). Mannyana also mentioned that once I send through the email that I will receive a reference number.

I sent through an email to the above email address and guess what, more than 24 hours later and still no reference number received nor a reply or acknowledgement of my email from FNB's side. I then called into the call centre (yesterday morning before 9am) seeing that i did not receive any communication from FNB. I spoke with a guy, did not get to take his name down but after explaining my issue, he put me on hold and the call cut shortly after.

Busy at work the entire day, I had to phone this morning, again I called in before 9am (10th December 2020) and spoke with an agent whose name I couldn't get to jot down. I explained my problem to the lady who then advised me that the email I sent through should have been addressed to the lady I initially chatted with over my FNB secure chat. Further to this, she advised me that the info given to me was incorrect as FNB does not send out a reference number when an email is sent through to them (this has caused an entire days delay). Mannyana (the lady I chatted with over the FNB app) provided me with incorrect information and did not tell me I had to address the email to her. I requested to speak with a manager and the lady I was speaking with transferred me over. Again I didn't have a chance to take her name down. Great I get in touch with the manager (a lady), whom I explained the entire issue in detail to, told me the exact same what the lady told me who transferred me over told me. Long story cut short, this manager somewhat seemed to know what she was talking about and promised that she was going to make sure this is resolved and she will definitely CALL ME BACK by CLOSE OF BUSSINESS TODAY. She said if I didn't answer she would leave me a voicemail and try again. SHE DID NOT CALL ME.

What do I do to get my problem sorted?

After this, I will be opening up a legal case against each person I dealt with in this matter as I am missing out on something big here all because FNB is lacking on service! What **** is this, I've been with FNB for many years now!

Please also tell me the process of changing to another bank as this is not just ending here. This will be taken up further until it is resolved.

Somebody call me before this entire thing gets ugly.