FNB - EBUCKS - REALLY - DISAPPOINTING.

FNB - I am a private banking client. I have had numerous problems with FNB ebucks and other departments. In January 2024 and also now in January 2025 my level drops from 5 to 4.......after contacting FNB Ebucks it was advised it will be sorted in Feb 2025. Then in Feb 2025 "you do not qualify for ebucks" after contacting ebucks it is found that the revolving credit debit order did not go off - then it is said I must check and make sure that my account stays in good standing. Every month a person does what is required to get the most of ebucks rewards, but then this happens. A client contacts Ebucks - get assistance from *****goa who in turns just does not communicate and drops the line - then when a client gets transferred to the revolving credit department and get assistance from Bulumko - at first gets interrupted while talking and asking again if he will be assisting with solving the issue.

FNB really needs to train their staff to communicate in a professional manner and to listen to the client. (I don't say the client is always right) however the clients get frustrated by FNB employees who are arrogant and do not listen to what the client is asking or requesting.