FNB Ebucks points calculation is inaccurate

Item: FNB (First National Bank)
Rating: 2
Author: Dylan T

Two months in row, my ebucks points calculation says 0 for the points collecting:

Make sure your Cash@Till™ withdrawals are greater than the value of all your cash withdrawals at ATMs and FNB branches during the month 1 000

This is despite the fact that I did no ATM withdrawals, and did only Cash at til withdrawal. The cost impact for me is nearly double the points that should have been awarded by moving to level 5.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

08 Mar 2019, 11:58

Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.

A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)

FNB (First National Bank)'s reply08 Mar 2019, 11:58

Official