FNB eBucks Partnership with Pick n Pay is a Complete Downgrade — Bring Back Checkers!

I honestly can’t understand how FNB thought switching from Checkers to Pick n Pay for eBucks was a good idea. It’s been a complete downgrade in every way possible.

The Pick n Pay ASAP! app is terrible — it crashes constantly, half the items are always “out of stock,” and when you finally place an order, deliveries are late or missing items. Their customer service is even worse. The whole experience is frustrating, unreliable, and nothing like what we had with Checkers Sixty60.

With Checkers, everything worked — the app was fast, deliveries were accurate, and the rewards integration made sense. It actually felt like a world-class partnership that valued customers.

Now? It feels like FNB didn’t even test the customer experience before making this decision. You’ve taken something that worked beautifully and replaced it with a mess that’s hurting the eBucks brand and disrespecting loyal FNB customers.

Please listen to your customers — we want Checkers back. If you insist on keeping Pick n Pay, at least give us the option to choose where we earn and spend our eBucks.

This change has made the eBucks programme frustrating, not rewarding.