FNb Ebucks not returning calls and queries

On 21 Jan 2015 I went online and used my Ebucks to buy and deliver flowers to my wife for our anniversary. As her place of work is the only one of two on the same street I included her details on the order, including her cell number so she may be contacted in case the courier company got lost or couldn't find her.<br> I was told it was a same day delivery service so that night expecting to have a very happy wife to go home to, I was rather surprised to find out that nothing was delivered to her.<br> <br> On the 22nd the enquiries started. I contacted Ebucks 0n *** and was told that it was delivered and that a person whom neither my wife nor I know signed for it. When I asked where why I was told they will find out. Turns out the courier service took it upon themselves to donate my gift to someone else. They never bothered to ask for her or tried to contact her at all. <br> <br> So after daily follow ups with the same STUPID STANDARD reply \The spend department will come back to you within 24 to 48 Hours"needless to say I have had no joy. not even a single follow up call from them"