FNB eBucks make up the rules as they go!

<p>FNB eBucks rules state you will earn 1000 points for the following:</p> <p>Be registered for inContact, update your contact details at least once in a 12-month period via Online Banking, allow FNB to communicate with you by giving them consent to market to you and choose to receive all your statements via email only</p> <p>A few months back, I queried not receiving these points, and was told that I had not updated my contact details in the last 12 months. Then, on 10 May, I logged into FNB online banking to do exactly that. I checked all contact details, and <strong>nothing had changed</strong>. I updated my qualification, and clicked "update". I am also registered for inContact, FNB do market to me, and I do receive my statements via email only. The following month I did receive the 1000 points for the contact details being updated.</p> <p>However, come end of June, I was not awarded these points (meaning a drop in reward level and missing out on significant eBucks earn). When I queried this (through eBucks call centre as well as FNB), I was told that I had not updated my contact details, and the previous month's points were awarded to me in error. I argued that my contact details had not changed in the past 12 months, and that I did indeed go online to check all my details are up to date – which they were. On asking how I am supposed to “update” contact details that have not changed in the past 7 years, I was advised to “change my telephone number/s, then change them back again, so that the system will pick up the change”.</p> <p>I honestly cannot believe that FNB and eBucks can expect us to change our (unchanged) contact details just for the sake of the system picking up the changes! This is <strong>NOT</strong> communicated <strong>ANYWHERE</strong> in their so-called rules!</p> <p>I work hard to earn reward level 5, supporting FNB and their partners in the process, but I expect to be treated fairly when it comes to awarding these points. As stated above, I have queried this with both my FNB Private Banker and the eBucks call centre, and was told the same by both parties. I refuse to accept this response, and feel this is unfair treatment. I want this matter to be escalated to someone who can make a call on this, or perhaps justify to me how this is fair (which I doubt they will be able to do).</p> <p>I want these points awarded to me, and my eBucks credited with the reward level 5 earn I was supposed to receive.</p> <p> </p> <p> </p>