FNB eBucks level query hell

I have been compliant with FNB eBucks rules and have been loyally eBucks level 4 since November 2017, but now that I have especially moved my vehicle finance to FNB in March 2018 to become a Max eBucks level 5, eBucks has not moved me up to Level 5 until date, 07 June 2018!!

19 May 2018: My first email inquiry (ref: ********** Q) and every time I am told different stories and "rules" that aren't even on the eBucks website, such as that I had to personally re-register my car on the NAV>CAR app after the vehicle was financed with FNB.. But eBucks confirmed I logged into NAV>CAR in February 2018 which means that the car was obviously registered.

Today I spent over 30 minutes on the phone with eBucks and FNB without a solution, because eBucks is claiming procedures which is NOT indicated in their rules online or on the website.

FNB (call ref: Rn ********** 6529) can't verify when my car was loaded on NAV>CAR because it is a new thing they got late last year and eBucks has to contact NAV>CAR for that info , which doesn't help because eBucks is conflicting whether my car is loaded or not.

eBucks Consultant Call reference RS ********** 3808 (of which I have yet to receive the reference via SMS): I have email confirmation (ref: ********** Q) in May 2018 from eBucks saying that my car was "now loaded" on NAV>CAR due to my query but today the consultant informed me that my car is not registered with NAV>CAR on their system. I needed to put my phone's GPS on when logging into the NAV>CAR app otherwise eBucks will not pick up my car is registered or financed with FNB?? What? Where is that stated anywhere?

AND that it will only register for JULY 2018 most probably!! ANOTHER MONTH THAT I AM NOT AT THE CORRECT LEVEL AND LOSING OUT.

eBucks will also NOT notify me that they have finally picked up that my car is registered on NAV>CAR, thus I have an additional qualifying product to move up a level... so how will I know that the system is finally updated?

And what about the 3 x lost month's worth of LEVEL 5 benefits that is lost!! I am also apparently not the main user of my account... Neither I or the consultant knew who the actual "main user" was.

The rules only indicate that the car should be registered on NAV>CAR, and my car was registered so I don't understand this sudden issue.

FNB/eBucks please respond with a solution. I am NOT happy. I want to be reimbursed from at least April 2018 for in fact having the qualifying requirements for eBucks level 5.