CK
Craig K

1 reviews | Active since May 2009

13 Feb 2017, 13:45

FNB eBucks is dying

<p>I'm disappointed in the FNB ebucks program... the discounts have all but disappeared and those remaining are being made pointless to use. I was a big fan... told all my friends, but now it is starting to be embarrassing. I tried to buy a physical Discount voucher from Dis-Chem to get the discount, but the eBucks site only has denominations of R50 and the TandC's clearly say that you can only use 3 vouchers per transaction... So for a delivery fee of R55 to get the cards, I get a R60 discount. FNB will probably reply and say that I should use the eVoucher, but that has different TandC's. So sorry... but the FNB eBucks team has let me down... PS... The advert about discounts changing... as your clients we expect you to be able to renotiate new ones.. You are quick to market new ones and then hide behind excuses when you can't keep them.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Feb 2017, 13:58
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)