FNB eBucks hell

So after 8 weeks, I finally got my new (old) Gold Credit card. However, I have since logged onto my eBucks profile and it is still reflecting that I am on Premier Status as opposed to Gold. This means that I am still considered to be on Level 1 instead of level 3.

I then contacted FNB and I was told by RB Jacobs that I should call the eBucks department so sort this out. The audacity! Have I not been through enough trying to get my gold card after 2 months of being messed around, now I must also do your job and rectify the eBucks situation.

I expect this to be sorted out immediately, without me having to call and be placed on hold again.