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1 reviews | Active since Mar 2009

04 Jun 2018, 09:19

FNB EBUCKS ********** POLICY ISSUED

FNB SENDS POLICY WITHOUT LEGALLY CONFIRMING IT WITH THE CLIENT:

CP ********** 86

THE ABOVE POLICY NUMBER ISSUED TO ME - I DID NOT CONSENT / AGREE / OR EVER EVEN DISCUSSED THIS WITH ANYONE AT FNB? HOW DO YOU SEND THIS POLICY I DID NOT TAKE OUT A POLICY WITH FNB!!

I NEVER AGREED TO PREMIUMS BUT YOUR COMMUNICATION INDICATES INCREASES!!!!!!!! IS THIS A GENERAL NEWSLETTER OR WHAT, BECAUSE I CANNOT DECIPHER IF IT IS MARKETING OR A SOLD POLICY, ON THE ONE HAND YOU GIVE ME A POLICY NUMBER AND TALK ABOUT MY PREMIUMS, ON THE OTHER HAND YOU TALK ABOUT EARNING E-BUCKS - WHAT IS YOUR TRAP ALL ABOUT THIS TIME FNB???

CANCEL THIS ******* POLICY OR I WILL REPORT THE ***** COMMITTED BY FNB.

CONFIRM THIS WITH ME IN WRITING BY C.O.B 4 JUNE 2018.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jun 2018, 10:05
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Private Clients for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

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