FNB eBucks, credit card and cheque account

Generally my experience with FNB is good. When things go wrong though it becomes difficult to sort out.

Someone in FNB transferred money from my credit card to my cheque account. The effect of this was that my eBucks account was messed up. I assume the system thinks I did the transfer. This transfer transgressed some eBucks rules and more than R750 in eBucks was removed from my eBucks account by FNB. My eBucks level was also reduced from 5 to 4. This will also have financial implications for me in terms of eBucks earn for this month and next month.

I have tried to e-mail privateclients and fnbcard. This is fruitless as it appears that they don’t understand the impact of what they have done on my eBucks account. This actually involves 3 FNB sections – private clients, fnbcard and eBucks. It seems these sections does not understand that what they do have an impact on the eBucks account.

All I want is that my eBucks account be restored to what it was before they did this transfer. I did not transfer from my credit card to my cheque account.