AO
Ayesha O
1 reviews | Active since Dec 2020
18 Dec 2020, 08:54
Fnb Ebucks Black Friday
I purchased a tv on FNB’s Ebucks Shop Black Friday Deals on the 26/11/2020. It’s been 22 days since and I haven’t received the tv or any feedback on when I will be receiving it. So much for customer service from South Africa’s leading rewards programme.
Helpful (0)
Replies (1)0
Replies (1)AO
Ayesha O's updateReviewer Update
22 Dec 2020, 10:06I was told I would be contacted within 24-48 hours by someone from FNB. It’s been over 72hours with no contact whatsoever. This is pure misrepresentation by FNB and eBucks Shop. You clearly did not have sufficient stock to meet customer demands, why on earth did you allow the purchases to go through? It’s been almost a month since I purchased a tv on the Black Friday sale (as a gift for a family member) thinking they would enjoy it over the holidays and festive period. I have to constantly follow up everyday only to be told that they do not have stock and will only deliver in January???? How is that possible?? Why have you not informed customers? The customer services has been so dismal throughout. Definitely not worth the discounted price if you haven’t actually received your purchase.
AO
Ayesha O's update22 Dec 2020, 10:06
Reviewer Update
I was told I would be contacted within 24-48 hours by someone from FNB. It’s been over 72hours with no contact whatsoever. This is pure misrepresentation by FNB and eBucks Shop. You clearly did not have sufficient stock to meet customer demands, why on earth did you allow the purchases to go through? It’s been almost a month since I purchased a tv on the Black Friday sale (as a gift for a family member) thinking they would enjoy it over the holidays and festive period. I have to constantly follow up everyday only to be told that they do not have stock and will only deliver in January???? How is that possible?? Why have you not informed customers? The customer services has been so dismal throughout. Definitely not worth the discounted price if you haven’t actually received your purchase.