FM
Faith M
1 reviews | Active since Aug 2010
09 May 2020, 07:13
FNB eBUCKS, a ****************!!!!
How does this eBucks work? On my cheque account, I also have a R560 funeral cover, scheduled transfer of R500, transact on the FNB app, make purchases on my card but was allocated R2.30 for my trouble which actually means they are refunding me the charges for the electricity purchase. USELESS service I tell you. They enjoy dangling a carrot in front of you.
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Replies (6)0
Replies (6)FM
Faith M's updateReviewer Update
12 May 2020, 05:46My ID number and bank account number was sent to you via email 3 days ago yet I have received no feedback from FNB regarding this matter. It strange how FNB only seem to respond to Hello Peter complaints but seem to ignore you when you raise your issues through their million and one communication channels. It truly is a wonder.
My ID number number is ***. Accoung number is:***. Let's see if today will end without receiving any feedback from the "how can we help you" bank.
My ID number number is ***. Accoung number is:***. Let's see if today will end without receiving any feedback from the "how can we help you" bank.
FM
Faith M's update12 May 2020, 05:46
Reviewer Update
My ID number and bank account number was sent to you via email 3 days ago yet I have received no feedback from FNB regarding this matter. It strange how FNB only seem to respond to Hello Peter complaints but seem to ignore you when you raise your issues through their million and one communication channels. It truly is a wonder.
My ID number number is ***. Accoung number is:***. Let's see if today will end without receiving any feedback from the "how can we help you" bank.
My ID number number is ***. Accoung number is:***. Let's see if today will end without receiving any feedback from the "how can we help you" bank.
FM
Faith M's updateReviewer Update
16 May 2020, 07:29Received an email and a SMS confirming the issue was sent to the ebucks team who will contact me within 24-48 hours. We are now on day 4 and nothing. Surprise surprise.
FM
Faith M's update16 May 2020, 07:29
Reviewer Update
Received an email and a SMS confirming the issue was sent to the ebucks team who will contact me within 24-48 hours. We are now on day 4 and nothing. Surprise surprise.
FM
Faith M's updateReviewer Update
20 May 2020, 19:48I got a call from someone from eBucks on Monday who confirmed I have never been allocated eBucks for the funeral policy I have with FNB. Imagine!!!! I have had this policy for a little over 2 years now and NO EBUCKS ALLOCATION.....I wonder what results their 7 day investigation is going to produce. I cannot believe the "HELPFUL BANK" has been cheating me all this time.....SHOCKER!
FM
Faith M's update20 May 2020, 19:48
Reviewer Update
I got a call from someone from eBucks on Monday who confirmed I have never been allocated eBucks for the funeral policy I have with FNB. Imagine!!!! I have had this policy for a little over 2 years now and NO EBUCKS ALLOCATION.....I wonder what results their 7 day investigation is going to produce. I cannot believe the "HELPFUL BANK" has been cheating me all this time.....SHOCKER!
FM
Faith M's updateReviewer Update
27 May 2020, 22:54The most appalling customer care i have ever received. FNB you are a disappointment!!!!!
FM
Faith M's update27 May 2020, 22:54
Reviewer Update
The most appalling customer care i have ever received. FNB you are a disappointment!!!!!
FM
Faith M's updateReviewer Update
28 May 2020, 04:44Promises of resolving the issue within 5 days were nothing but HOT AIR. No explanation whatsoever regarding my funeral policy ebucks that I have not been allocated for the past 2 years.... NOTHING.
FM
Faith M's update28 May 2020, 04:44
Reviewer Update
Promises of resolving the issue within 5 days were nothing but HOT AIR. No explanation whatsoever regarding my funeral policy ebucks that I have not been allocated for the past 2 years.... NOTHING.
FM
Faith M's updateReviewer Update
28 May 2020, 04:57How ironic that the essence of a rewards programme is to show appreciation to us, your customers FNB yet here I am left appalled with how this complaint has been handled.
FM
Faith M's update28 May 2020, 04:57
Reviewer Update
How ironic that the essence of a rewards programme is to show appreciation to us, your customers FNB yet here I am left appalled with how this complaint has been handled.